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In this comprehensive training program, officers will gain valuable insights into the art of deescalation during police-citizen encounters. The course is designed to equip law enforcement professionals with the skills and knowledge necessary to achieve de-escalation goals through effective communication and, when required, the application of reasonable force. De-escalation, as emphasized in this program, is a desired outcome that hinges on the behavior and response of the individuals involved.
The course begins with a critical examination of police-citizen interactions captured on video, prompting officers to reflect on their own actions in similar situations, identifying what worked and areas for improvement. The philosophy of De-Escalation and Crisis Intervention is explored, tracing its roots back to crisis/hostage negotiation and the original NYPD model from the 1970s. The program delves into the legal framework surrounding the use of force, emphasizing the importance of objectively reasonable force in specific situations. Officer safety is a top priority throughout the course.
The course delves into the psychology of crisis, helping officers differentiate between a crisis and a mere problem. It covers the stages of a genuine crisis and defines an “Individual in Crisis.” Officers gain insight into common triggers that lead to crisis situations, such as mental illness, substance abuse, medical conditions, and situational stress. While officers are not expected to diagnose illnesses, the course familiarizes them with various conditions they may encounter, fostering a better understanding of individuals’ behaviors.
The program also touches on considerations for commanders, the duty to provide care, the duty to intervene, and officer wellness. The course is highly interactive, with verbal de-escalation exercises and shared instructor experiences, ensuring officers are well-prepared for the complex challenges they may encounter on duty.
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ALABAMA |
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DELAWARE |
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IDAHO |
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IOWA |
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LOUISANA |
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MAINE |
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NEW YORK |
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OHIO |
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OKLAHOMA |
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OREGON |
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RHODE ISLAND |
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WISCONSIN |
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WYOMING |
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CLASS SCHEDULE AND EVENTS/TOPICS
I. 8:00AM – 9:00AM: MODULE 1 -INTRODUCTION & OVERVIEW
A. Instructor introduction and real-life uses of verbal de-escalation skills
B. Video examples of crisis situations for consideration by officers to refer to during class
and a brief discussion of what worked and what did not after each.
II. 9:10AM – 10:00AM: MODULE 2 -DEFINING DE-ESCALATION
A. “Back-To-Back” exercises: students will pair up and take turns reading a “crisis phrase”
that their partner will respond to as if they are in a crisis intervention situation. Students
will switch roles, so each gets a chance to lay both roles.
B. Theory of Negotiations
C. NYPD Model discussed
D. CCC: Contain, Control, Communicate
E. Verbal Judo?
F. Defining DE
i. NYSP/Ontario Police College
ii. Federal
III. 10:10AM – 11:30AM: MODULE 3 -IMMEDIATE THREATS & OBJECTIVE REASONABLENESS
(with a break in the middle)
A. Defining Immediate Threat/Imminent Threat/MOI
B. Discussion of case law related to DE
C. Discussion of diminished capacity
D. Officer-Induced Jeopardy/State-Induced Danger
E. Video exercise
i. Discussion of response/actions
ii.Discussion of results
IV. 11:30AM – NOON: MODULE 4 -LEGITIMACY & INDIVIDUALS IN CRISIS
F. Legitimacy in policing
A. Crisis v normal functioning level
B. Crisis v problem and coping
C. Stages of a crisis
D. Defining an Individual in Crisis (IIC) – video
E. IIC and MOI
NOON – 1:00PM: LUNCH
V. 1:00PM – 1:35PM: (Finish up any Mod 4) MODULE 5 -DIMINISHED CAPACITY
A. Emotional Distress
B. Understanding/Overview of conditions an IIC may be experiencing
C. Substance Abuse
D. Intellectual Disability/Medical/Mental Health
i. Autism
ii. Personality Disorders
iii. Schizophrenia
E. After lunch stretch/break
VI. 1:45PM – 2:30PM: MODULE 6 – RESPONSE TO AND INDICATORS OF AN INDIVIDUAL IN
CRISIS
A. Considerations for response
B. Assessing the situation and indicators of an IIC
C. Dangers
D. NYSP Schodack event
E. Video exercise
i. Discussion of indicators
ii. Discussion of response
VII. 2:40PM – 4:00PM: MODULE 7 -BEHAVIORAL CHANGE AND THE OUTCOME OF DEESCALATION (with a break in the middle)
A. Communication
a. Tone
b. Non-verbal
B. Introducing yourself
C. Behavioral Change Stairway
a. Active listening
1. 80/20
2. Listening v hearing
3. Messages
4. Video
b. Paraphrasing
c. Mirroring
d. Summarizing
e. Open-ended questions
1. What/How/Why
2. “I” statements v. “You” statements
f. Minimal encouragers
g. Effective pauses
D. Empathy
a. Exercise
E. Rapport
a. Video/Discussion
b. Examples
c. Random word exercise
F. Influence
G. Behavioral change
H. Surrender considerations
I. DE “don’ts and Do’s”
VIII. 4:10PM – 4:45PM: MODULE 8 -SUICIDE AWARENESS AND HOSTILE INTENT
A. Suicide Awareness
B. Emotions
a. Seven universal emotions
b. Micro/Macro expressions
c. Examples
d. Reagan/Hinkley example
C. Immediate Threat/Immediate Action
a. Video
b. Officer Induced Jeopardy review
D. Slowing things down
IX. 4:45PM – 5:00PM: MODULE 9 -RESPONSIBILITIES AND OFFICER WELLNESS
A. Duty to Provide Care
B. Duty to Intervene
C. Officer Wellness
D. Written Exam
Jeffrey G. Scholz is a retired Senior Investigator from the New York State Police with over 28 years of experience in law enforcement.
Upon retirement, Jeff was the Senior Investigator for BCI Training at the State Police Academy, responsible for the development, facilitation, and delivery of training programs to over 1,100 NYSP Investigators in the Bureau of Criminal Investigation (BCI), as well as programs for over 3,000 uniformed Troopers, recruits, civilians, and outside law enforcement agencies across New York State and beyond.
He is certified as a New York State Division of Criminal Justice Services Master Instructor for Police Topics. In 2020, Jeff received the 2019 New York State Police George M. Searle Award, recognizing and acknowledging excellence in police training.
Jeff was also the division coordinator for the NYSP Crisis Negotiation Program and has been a crisis negotiator since 2006. Throughout his career, Jeff also worked assignments in uniform patrol, as a Field Training Officer, in undercover narcotics work, as a sergeant and investigator, in assignments to computer crime and major crime units, and was a responder to the 9/11 terrorist attacks in NYC.
Jeff currently instructs police officers nationwide on officer safety, officer wellness, de- escalation, and crisis intervention. He is also a training consultant for the New York State Office of Mental Health.
Jeff is proud to continue the traditions of honesty, integrity, courage, and the motto of the New York State Police Academy: excellence through knowledge.
Patrick Howle2024-04-17It’s fascinating to learn about the diverse ways different police departments operate across various states. Each one has its unique procedures, challenges, and approaches to maintaining safety and order.oscar perez2024-04-17Great training that was very beneficial and clearly explained. Highly recommended for all levels of law enforcement.Billie Kregel2024-04-17Informative and useful information! Instructor is easy to listen to and an expert in the field. Will definitely listen again!Joshua Cail2024-04-17Very good training, especially for those who are learning how to do DUI investigationsCesar Maruri2024-04-17EXCELLENT TRAINING - AND IT’S FREEChristian Mares2024-04-17Phenomenal instructor. Have learned lot from Anthony.Chase Metcalf2024-04-17Good review! Want longer training thoughRasheida Snipe2024-04-17Great content. Broken down for all levels of law enforcement
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